Department of Transportation also posted a tweet concerning the cancellations and poor customer service travelers are reporting. And Crew Scheduling is one of the places that we need to invest in.”Ī press release posted to the airline’s website calls the impact from delays on employees and customers “unacceptable.” The release went on to say, “our heartfelt apologies for this are just beginning.”Ĭustomers and employees weren’t the only ones speaking out about delays and cancellations Southwest Airlines navigated over the holiday weekend.
We’ve talked an awful lot about modernizing the operation, and the need to do that. On Christmas Day, Southwest Airlines CEO Bob Jordan said in a company address, “Part of what we’re suffering is a lack of tools. Lyn Montgomery, President of TWU Local 556 But at this point, the many years of failure by management, despite many unions’ demands to modernize, has left flight attendants fatigued, stranded, hungry and cold – on Christmas! This impacts lives and threatens safety for all. And believe me, we know about stepping up and putting in long work hours when we are called to do so we are flight attendants. Lyn Montgomery, president of TWU Local 556 said, “The way Southwest Airlines has treated its flight crews can only be termed ‘despicable.’”
#SWA FLIGHT ATTENDANT UPGRADE#
"The tools we use to recover from disruption serve us well 99% of the time, but clearly we need to double down on our already existing plans to upgrade systems for these extreme circumstances," Jordan said.Many of the flight attendants were also forced to work past acceptable time limits, according to Local 556. Southwest Airlines CEO Bob Jordan said in a video message posted to the airline's social media Tuesday the company is doing everything it can "to return to a normal operation." That action, the flight attendant says, begins with taking accountability for the systems failures and learning from them for the future. And we're just we're done with the apologies. “A company of this size shouldn't have these problems. “And it's just falling on deaf ears right now,” they said. They described the company’s response as “unfulfilled promises” to be better. The flight attendant said the airline has seen similar, less catastrophic breakdowns in the past. The pilots union, the pilots, the flight attendants, the flight attendants’ union it's a constant thing that's been happening over the years that I've been with them," the flight attendant said. The worst part about it, though, in the eyes of the flight attendant who spoke with us, is that the airline knew it was vulnerable to such disruptions. In short, outdated technology systems and a point-to-point route map created the perfect storm for a devastating domino effect. And we have a lot of pain and disappointment.”ĭenver7 went in-depth on the technology and infrastructure factors that led to the operational failure at Southwest. “That's why I wanted to talk, because I want people to know that Southwest is a huge company. “This week, I cried with passengers,” they said. The flight attendant, who has worked for Southwest for several years and verified their employment with the airline to Denver7, said the anger of weary passengers has been unjustly directed at flight attendants and gate agents across the country. And so trying to talk to them to tell them exactly where we are, is not happening.” There are people waiting 17, 18, 19 hours to get a hold of scheduling. “I want to make it clear that this is not a crew scheduling issue,” they said. The flight attendant we spoke to, though, painted a picture of an airline that “imploded on itself” through sweeping technological failures, leaving both its passengers and its employees high and dry. Southwest has blamed Winter Storm Elliott and staffing challenges for the travel nightmare that has canceled thousands of flights and piled up thousands of unclaimed bags at U.S. That flight attendant spoke with Denver7 on Wednesday under the condition of anonymity for fear of repercussions for speaking out. DENVER - Southwest Airlines has nothing, and no one, to blame but itself for the holiday travel fiasco playing out in Denver and at airports nationwide, according to a veteran flight attendant who works for the airline.
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